FAQ

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If you encounter a database error you can go to restructure tables and execute restructure to fix the database.

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The first thing you must do is have Mr. Accountant installed on all of your workstations and server. After you have installed Mr. Accountant as indicated above you need to make some setting changes in order to share data.

For a Windows server setup your workstations as follows:
From the Mr. Accountant main screen choose Utilities->Configuration-> Fiscal Year and Data Path.
At this screen you must make sure you have the exact same information entered in both DataBase Alias and Network Program Alias. This path will look something like the following “\\server name\accountant\acc”.
Click OK after you have this setup, exit and restart the program, you are now ready to use Mr. Accountant’s data from the server.

For a Peer To Peer Windows network do the following:
From the Mr. Accountant main screen choose Utilities->Configuration-> Fiscal Year and Data Path.
At this screen you must make sure you have the exact same information entered in both DataBase Alias and Network Program Alias. This path will look something like the following “\\computer name\drive letter\accountant\acc”.
Click OK after you have this setup, exit and restart the program, you are now ready to use Mr. Accountant’s data from the workstation which you chose to be your data server.

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If you are having trouble with a user name or password, check to see that your cap locks are off and be sure you are entering your name and password with the proper upper or lower case letters.

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If you are having trouble with viewing Mr. Accountant on your monitor please check these few things.

1. Go to control panel and click on display, choose the settings tab at the top. Your screen area at the bottom right should be set to 800X600 for best viewing. If it is set higher you will get a large bar on the right side and bottom of your screen. This is ok and will not affect the program. If your display is set to a lower screen area, you will have scroll bars on the right and bottom of the screen to scroll the screen to view the program.

2. If you try the above and still can not read some of your screen you will need to be sure your font setting is set to small. Go to control panel, click on display and then choose the settings tab at the top of the screen.

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If you are having trouble with an invoice not coming up for payment run reconcile account.

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Pack table de-fragments (compacts) your data files.

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If you receive an error while loading Mr. Accountant, do the following. First be sure that Mr. Accountant is only running one time on this computer you are getting the error on. If it is only running one time proceed to the following:

From the Mr. Accountant main screen with our logo choose the following: utilities, configuration, table maintenance, update. This will perform any update which you have received from our web site or from us by mail.

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If you receive an error while loading Mr. Accountant, do the following. First be sure that Mr. Accountant is only running one time on this computer you are getting the error on. If it is only running one time proceed to the following:

From the Mr. Accountant main screen with our logo choose the following: utilities, configuration, table maintenance, update. This will perform any update which you have received from our web site or from us by mail.

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First, be sure you have a good back up of your data. Then from the Mr. Accountant main screen choose the following: utilities, configuration, table maintenance, restructure table. This should fix the problem and put everything back in order. Be advised, this process can take up to two hours to complete and your computer may appear to be locked up. DO NOT FORCE THIS PROCESS TO END!

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First, be sure the customer number is not already being used by going to all customers and doing a search by account number. If the account number is not in use, go to the Mr. Accountant main screen and choose the following: utilities, configuration, table maintenance, fix key violation. This should take a very short time.

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There are a few reasons this could happen. First the database may have gotten corrupted in this case from your customer/vendor list choose utilities, recalculate balance from here you have the option to choose the current customer or all customers.

If recalculate balance does not fix the problem the second thing to check is that beginning balance and year-to-date are both turned on (this should be reflected on the bottom right hand corner of the screen next to current year). To turn either of these options on, from your customer/vendor list choose utilities, edit current status and make sure both of these options are checked.

If this does not help, it is possible that any of the previous years were not closed out or entries were made after they were. In this case, go back to the year that was not closed out and reclose it (from main screen utilities, end of year). Remember each year thereafter must be closed out until you get to the current year.

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If there are entries that appear to be missing restructure (from main screen choose utilities, configuration, table maintenance, restructure table). See question #10 for more information on restructuring.

If balance appears to be wrong be sure that YTD and beginning balance are both turned on and be sure the previous years have been closed out and no further entries have been made. (Ref. question #12)

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While you are on the screen you want to print, press the Alt Key and Print Screen Key at the same time. Now open up the Word Pad Program (Start, Programs, Accessories, Word Pad). In the Word Pad Program, right click on the mouse and paste. From here click on print.

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First go into printer setup and make sure that the printer is set up to print what you want (from main screen choose: utilities, printer setup). If printer is set up is correct, make sure you are printing a report – not a print screen. If you are using print screen, the report will be printed on the last printer that was used.

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My reports don’t always title and pages are not always numbered, why?

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1. PC Anywhere – When running as host, long reports will receive a rich line insertion error. Workaround: Stop the host session while running long reports.
2. Hydravision from ATI – Causes the screen to display strange things. Some menu options result in access violations. Workaround: Remove this software from your system.
3. Scanner Software that came with your HP printer/scanner/fax – Even while idle, long reports will receive a rich line insertion error. Workaround: Remove this software.
4. Norton AntiVirus – This affects only the multiuser version. Mr. Accountant runs EXTREMELY slow while the software is active. Workaround: Disable or remove the antivirus software.

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Yes, backups must always be done from the first company (acc).

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First, you must make sure you have a good back up to use from the first computer which includes the entire accountant folder. Second, install the demo from the installation CD or download the demo from the Mr. Accountant web site onto the second computer. After installing the demo, you must delete the accountant folder from your computer. (R-click on start, go into windows explorer, find the accountant folder – which should be near the top under C:\ R-click on accountant and delete) Then copy your accountant folder from the back up onto the C drive. This will install the working program as well as your data.

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Key Violation will occur when there is already a customer/vendor with the account number you are trying to use, OR when the computer thinks the number is already in use. To fix this, either change the account number to a non-existent one OR from the main screen go to Utilities->Config->Table Maintenance->Fix Key Violation.

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Installing a new hard drive for Mr. Accountant on a peer-to-peer network or standalone system

1. Install new hard drive as the second “D” Drive.

2. Install new hard drive as the primary “C” Drive. Install your original CD or download a demo and install the demo. At this point the old program does NOT exist on the hard drive. Once installed, delete the “ACCOUNTANT” folder and replace it with the “ACCOUNTANT” folder from your backups or from the old hard drive.

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If done correctly this system will never loose any data although a backup is recommended daily as a precautionary measure.

1. Back up your entire system. This is done with whatever backup program you use. This includes tape drives, CD’s zip disks etc.

2. Rename the “ACCOUNTANT” folder to “ACCOUNTANT.GOOD”. This is done by right clicking on “START”, select “EXPLORE” and find the “ACCOUNTANT” folder which typically is located on the right side towards the top under the C: unless you have the program installed someplace else . Right click on the folder and select “RENAME”. At this point the folder name will turn blue with a box around it and you can type in “ACCOUNTANT.GOOD”

3. Download the demo version from the Mr. Accountant website or install the demo from you original CD.

4. Go to windows explorer and delete the “ACCOUNTANT” folder. To do this, follow the same instructions as in step 3 but instead of RENAME” select “DELETE”.

5. Rename the “ACCOUNTANT.GOOD” folder back to “ACCOUNTANT”. Mr. Accountant is now reinstalled.